RETURN POLICY
Customer satisfaction is the number one importance to Heal From Within. All of Heal From Within’ products are rigorously tested for purity, quality, potency, and manufactured according to the best practices. We make an effort to provide the best customer service to ensure you have the highest satisfaction with our products.
During the checkout process, you will be given the complete terms of your purchase. Included in those terms is your understanding and acknowledgment related to the ingredients of the products you have ordered. Your acceptance of the terms of purchase means you agree to and understand the return policy.
Please note that your receipt and credit card/bank statement will say Heal From Within, LLC, for both purchases and refunds.
We are bound by the US FDA regulations. Heal From Within’ products have not been evaluated by the FDA, and we make no claims as to the benefits of any of our products.
Upon receiving the returned merchandise with a Return Merchandise Authorization (RMA) number provided by our Customer Service, Heal From Within, LLC will immediately refund or replace our products purchased under the following circumstances:
DAMAGE
All of our products are carefully inspected before leaving our warehouse. Please check your shipment carefully upon receipt to ensure it has not been damaged during shipping. The outer carton of the shipment will always receive some amount of wear and tear, but there are situations where the damage is severe enough to cause damage to the contents in the box, such as broken glass containers in which the product has become unusable. In these cases, please call or e-mail our customer service to place your claim for a damaged product within 48 hours of receipt. Please provide detailed information and photographs if possible related to the product damaged during shipping. We will either issue an immediate refund for that product or provide a replacement shipment per your request. Any refunds due will be processed within 5 business days from the time of notification to our PhytoPaws Customer Service, and it will be refunded to the same payment method used for the order.
PRODUCT QUALITY
If, for any reason, you believe the product you received is defective, please contact PhytoPaws Customer Service within 30 days of purchase date. You will be offered either a full refund of that product or have a replacement product shipped to you at no cost. Any Refunds due will be processed within 5 business days from the time of notification to Heal From Within, and it will be made to the same payment method used for the order.
UNUSED PRODUCT IN ORIGINAL SEAL
Refunds will be issued for products that can be returned to our warehouse unused and still in their original seal within 30 days from the original order date. Please contact Heal From Within to receive an authorized Return Merchandise Authorization (RMA) number and instructions on where to return the unused product. The customer will be responsible for the return shipping cost. No restocking fees will be charged. Any refunds due will be processed within 5 business days from the date of product physically returned to Heal From Within, and it will be made to the same payment method used for the order.
PRODUCT EXCHANGE
Product exchanges will not be accepted. You may return any unopened product for a full refund and place a new order for the new products you wish to purchase.
ORDER CANCELLATION
You may cancel an order at any time before the product is shipped. Once the product has been shipped, you will be responsible for following the instructions related to returning the unused product in its original seal. Please see the above.
OPENED PRODUCT
No refunds or replacements will be issued for the product which has been opened unless there is a Product Quality issue related to that product that can be verified.
INTERNATIONAL SHIPMENTS
We are not shipping internationally at this time; however, if you order our products through Amazon.com, they will ship internationally and have their return policies separate from Heal From Within.
Contact us
Interested in learning more about the PhytoPaws?
Fill out the form below and Will contact you pronto.
PhytoPaws Customer Support:
(800) 961-9550
support@phytopawspets.com
© PhytoPaws 2019
Subscribe to our newsletter
Heal From Within
Corporate Headquarters:
233 Mt. Airy Road 1st Floor
Basking Ridge, NJ 07920
Statements on this website have not been evaluated by the Food & Drug Administration. Products featured on this website are not intended to diagnose, treat, cure or prevent any disease. FDA has not evaluated these products for safety or efficacy. All third party trademarks (including logos and icons) referenced by PhytoPaws remain the property of their respective owners. Unless specifically identified as such, PhytoPaws’s use of third party trademarks does not indicate any relationship, sponsorship, or endorsement between PhytoPaws and the owners of these trademarks. Any references by PhytoPaws to third party trademarks are to identify the corresponding third party goods and/or services and shall be considered nominative fair use under the trademark law.